⚓ Port & Airport Handling (Operations & Ground Services)

At True Way Logistics Ltd, we understand that the most critical part of logistics happens on the ground — where precision, timing, and compliance define success.
Our Port & Airport Handling Division manages every activity from cargo arrival to final dispatch, ensuring zero idle time, smooth coordination, and safety assurance at every step.

We serve both Port of Mogadishu and Aden Adde International Airport, with expansion plans across key Somali ports and international gateways.

1️⃣ Scope of Work

🔹 Vessel & Flight Coordination
We liaise directly with shipping lines, airlines, and terminal operators to synchronize vessel/flight arrival, berthing schedules, and cargo unloading operations.
Our operations team ensures that all cargo manifests, Delivery Orders (DOs), and airway bills (AWBs) are verified and aligned before handling begins.

🔹 Ground Operations
Our experienced ground staff supervise container offloading, cargo stacking, and transfer procedures to avoid mishandling or loss.
We operate under strict SAXUM Customs and Port Authority protocols to ensure compliance with all inspection and security requirements.

🔹 Cargo Verification & Tallying
Each shipment undergoes count verification, seal inspection, and damage checks before clearance.
We maintain detailed cargo reports, including photographs, for client transparency and insurance purposes.

🔹 Equipment Coordination
We manage cranes, forklifts, trucks, and loaders efficiently — ensuring smooth cargo flow between ship, terminal, and transport vehicles.
Our team prioritizes safety and timeliness while adhering to port regulations.

2️⃣ Port Handling Process

⚙️ Step 1: Pre-Arrival Coordination
Our operations department receives pre-alerts from shipping agents or forwarders.
We confirm vessel ETA, cargo details, and discharge plans while coordinating with customs, port security, and consignees for readiness.

📦 Step 2: Vessel Discharge & Cargo Tallying
Upon vessel arrival, our stevedores oversee container or breakbulk discharge.
We verify cargo integrity, record counts, and ensure immediate transfer to customs or storage areas.

🧾 Step 3: Manifest Matching & Customs Processing
Cargo details are cross-checked against the Bill of Lading and manifest to ensure accuracy before customs declaration.
We coordinate any required scanning or inspection.

🚛 Step 4: Delivery Order (DO) & Terminal Clearance
We collect the DO from the shipping line or airline agent, clear terminal charges, and secure release documentation.
This step ensures cargo is ready for customs clearance or immediate delivery.

🏗️ Step 5: Handover to Inland Transport or Warehouse
Once customs releases the cargo, we organize internal truck loading, confirm delivery schedules, and provide proof of transfer to the client.

3️⃣ Airport Handling Process

At Aden Adde International Airport, our team manages all inbound and outbound air cargo activities with precision and speed.

✈️ Inbound Air Cargo:

• AWB verification and manifest review
  
  

• Coordination with airline ground handlers
  
  

• Customs clearance preparation
  
  

• Payment of terminal and storage fees
  
  

• Cargo release and delivery handover
  
  

📤 Outbound Air Cargo:

• Booking and confirmation with airline
  
  

• Export documentation verification
  
  

• Cargo acceptance and security screening
  
  

• Airline loading supervision
  
  

• Export clearance and AWB issuance
  
  

We ensure minimal dwell time for all shipments, targeting same-day clearance whenever possible.

4️⃣ Safety, Security & Compliance

🛡️ Operational Safety
We strictly follow the Somali Ports Authority (SPA) and Civil Aviation regulations for ground safety, cargo stacking, and hazardous goods management.

🔍 Security Controls
All cargo is inspected and sealed under customs supervision.
We deploy digital checklists, security verification logs, and coordinate with port/airport police to ensure full compliance.

📋 Documentation Standards
Every cargo transaction is recorded, including:

• Tally Sheets
  
  

• Delivery Orders
  
  

• Gate Passes
  
  

• Customs Release Notes
  
  

• Equipment Movement Logs
  
  

This ensures full auditability and traceability.

5️⃣ Value-Added Handling Services

• Cargo Survey & Inspection Reports
  
  

• Damage and Claim Documentation Support
  
  

• Repacking, Palletizing, and Labeling Services
  
  

• Cargo Photography and Video Verification
  
  

• Customs Escort and Gate-Out Management
  
  

• Container Stuffing and De-Stuffing Supervision
  
  

Our value-added handling ensures every shipment meets the highest quality standards before delivery or export.

6️⃣ Advantages of Choosing True Way Logistics Ltd

✅ Professional Ground Operations: Experienced teams at both seaport and airport.
✅ Real-Time Coordination: Live updates via phone, WhatsApp, and email.
✅ Integrated Services: Handling, clearance, and transport managed under one system.
✅ Reduced Delays: Advanced planning ensures cargo moves within 24 hours of arrival.
✅ Security Assurance: Every movement monitored, verified, and documented.

7️⃣ Our Commitment

At True Way Logistics Ltd, we handle every cargo as if it were our own.
From ship deck to warehouse gate, we deliver precision, transparency, and trust.
Our ground handling services ensure your goods are safely managed, professionally cleared, and swiftly delivered — every single time.

💎 We move with integrity, serve with passion, and deliver with precision.